We try our very best to ship out your order within 3-4 business days (not including weekends and holidays). Please allow additional time for transit.
Delivery times may be affected by weather and other events outside of our control. Once a parcel leaves our office and is scanned by USPS, we no longer have any control of the whereabouts of the package.
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.
We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly in order to file a claim. You can file a claim at the post office by providing your tracking information.